Return & Refund Policy – Bespecta
Bespecta is an online-only store selling eyewear frames only. Eyeglass frames are supplied with non-prescription demo lenses; prescription lenses must be fitted and checked by a qualified optician.
Bespecta accepts returns of eligible new and unused products within 7 days of delivery across the United Arab Emirates.
1. Return eligibility
- Request the return within 7 days of receiving your order.
- The product must be new, unworn, undamaged and returned with its original packaging and accessories.
- Returns are accepted for defective products, incorrect orders and change-of-mind returns that meet these conditions.
- Personalised prescription lenses, clearance/final-sale products and products purchased through Entertainer are not returnable unless defective or supplied incorrectly.
- Cash-on-delivery charges are non-refundable.
2. How to request a return
Contact us by WhatsApp at +971 54 364 3033 or email contact@bespecta.com with your order number, proof of purchase and photos where relevant. We will provide return instructions and a prepaid return label, and arrange collection where available.
3. Return cost
Eligible returns use a free prepaid return label. Original shipping or COD charges are not refundable unless Bespecta supplied an incorrect or defective product.
4. Refunds
Returned products are inspected after receipt. Approved refunds are initiated within 7 days and sent to the original payment method. Your bank or card issuer may need additional time to display the refund.
5. Exchanges
Direct exchanges are not offered. Return the eligible item for a refund and place a new order.
6. Contact
Bespecta
WhatsApp: +971 54 364 3033
Email: contact@bespecta.com
Apsara Trading – F.Z.E., B.C. 1304011, Ajman Free Zone C1 Building, Ajman, United Arab Emirates