If for any reason the customer is not completely satisfied with their purchase, they can return the product(s) within 30 days of receiving them in GCC, granted they are in their original condition & packaging. Cash on delivery charges won’t be refunded.
The customer also has to make sure that there are no scratches/damage or wear/tear on the frame & lenses.
Section 1: How the Customer Can Return and Refund Online Orders?
The customer can initiate a return or refund request by sending an email to [email protected]. Once the email is sent, one of the delivery partners will get in touch with the customer to collect the item(s).
Upon receiving the returned product(s), a thorough quality inspection will be conducted by the team. The customer will then receive an email either confirming the acceptance of their request or explaining the reasons for its rejection.
If the request is accepted, the refund will be processed within 48-72 hours. The refund amount will be available in the payment method used within about 5-7 business days, depending on banking regulations in the country the customer is in.
The refund will be issued to the original payment method. If they paid using cash on delivery, the customer will receive bespecta credit that can be used for their next purchase at bespecta, please understand that bespecta won’t do bank transfers if the original payment is through cash.
If the return request is denied (for reasons such as wear and tear, misuse, scratches on frames and lenses post-delivery, or lack of valid invoice or order confirmation), the product(s) will be sent back to the customer along with an email explaining the reason for the rejection.
Section 2: Returning Sale Product(s)
If the customer purchased items as part of a “Buy any, Get any” offer, they need to return all items together. Similarly, for mix and match products, all products must be returned together. Discounted products are eligible for returns under the same conditions as regularly priced products, but only the amount paid will be refunded. Unfortunately, clearance or final sale products cannot be returned.
Section 3: Additional Notes
The customer understands that they need to meet bespecta’s return criteria as mentioned above to ensure a smooth refund process.
In case bespecta can’t accept their return request, they will have up to three delivery attempts to receive the product(s) back. If they miss the deliveries, the customer will make sure to reach out at [email protected] within three days after the last attempt to arrange another delivery.
The customer should remember that after the final delivery attempt, bespecta won’t be able to send the product(s) again. They can also expect up to three pickup attempts by bespecta. If they can’t arrange the pickup within 5 days after the last attempt, their return request will be canceled.
The customer has a 30-day window to initiate a return, the customer can contact bespecta anytime during that period. Our team is available to assist the customer and ensure their satisfaction with the service!